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Frequently Asked Questions

General Questions
1. What is 1tech?
1tech is an Australian-based digital software solutions company specializing in SEO, Google review management, NFC technology, and digital marketing to help businesses grow and improve their online presence.
2. Who can benefit from 1tech’s services?
Our software solutions are designed for small to medium businesses, especially in hospitality, retail, and service industries, looking to improve local search rankings, customer engagement, and online reputation.
3. Where is 1tech based?
We are based in Hobart, Tasmania, and work with businesses across Australia to implement cutting-edge digital solutions
4. How is 1tech different from other digital marketing agencies?
Unlike traditional agencies, we focus on practical, easy-to-implement solutions like TapConnect NFC technology and SEO strategies tailored for local businesses. We also have firsthand experience running businesses, so we understand your challenges.
1. What is TapConnect?
TapConnect is our NFC-powered business card and review-boosting tool that helps businesses increase 5-star Google reviews, streamline customer interactions, and improve their online reputation.
2. How does TapConnect work?
Customers simply tap their phone on the TapConnect card to instantly leave a Google review, access your website, follow your social media, or connect with your business—all without an app.
3. Do customers need an app to use TapConnect?
No! TapConnect is app-free and works instantly on most modern smartphones using NFC technology or a QR code.
4. Can I customise my TapConnect card?
We typically deliver TapConnect cards within 5 business days. Setup is quick and easy, so you can start using them right away.
5. How long does it take to get TapConnect set up?
TapConnect removes friction by allowing customers to leave reviews in seconds—no searching, no hassle. This boosts review volume and improves your online credibility.
1. What SEO services does 1tech offer?
We provide local SEO optimisation, Google Business Profile management, and website SEO audits to help businesses rank higher in Google search and maps.
How can 1tech help my business get more customers?
Our software solutions improve your visibility, engagement, and reputation. By optimizing your SEO, Google reviews, and digital presence, we help drive more local customers to your business.
Do you offer website development?
Yes! We design and optimise websites that are SEO-friendly, mobile-responsive, and user-friendly to help convert visitors into customers.
Can you help my business rank higher on Google?
Absolutely! Our SEO and reputation management strategies are designed to improve your search ranking, increase organic traffic, and grow your customer base.
Why are Google reviews important for my business?
Google reviews boost credibility, improve search rankings, and influence customer decisions. Businesses with more positive reviews tend to attract more customers.
Can 1tech help remove negative Google reviews?
We can’t delete negative reviews, but we can help you manage your online reputation by encouraging positive reviews, responding to feedback, and optimising your Google profile.
How can I get more 5-star reviews?
Using tools like TapConnect, we make it effortless for customers to leave positive reviews. We also provide strategies to engage happy customers and improve your overall reputation.
1. How much do 1tech’s services cost?
Pricing varies based on the services you need. We offer customised packages to fit different business sizes and goals. Contact us for a free consultation and quote.
2. Do you offer ongoing support?
Yes! We provide continuous support and strategy updates to ensure you’re always getting the best results from our solutions.
3. How can I get started with 1tech?
It’s easy! Contact us today to discuss your needs, and we’ll help you find the best solutions to grow your business.

Privacy Policy

This Privacy Policy applies to all personal information collected by 1tech Pty Ltd via the website located at www.1tech.com.au and www.tapconnect.com.au.
  1. What is "personal information"?
    • (a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
      • (i) whether the information or opinion is true or not; and
      • (ii) whether the information or opinion is recorded in a material form or not.
    • (b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
  2. What information do we collect?
    • The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: payment details email address name phone number address login credentials
  3. How we collect your personal information
    • (a) We may collect personal information from you whenever you input such information into the website.
    • (b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
  4. Purpose of collection
    • (a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
    • (b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties
    • (c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
  5. Access and correction
    • Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
  6. Complaint procedure
    • If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by The Directors and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
  7. Overseas transfer
    • Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
  8. How to contact us about privacy
    • If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: support@1tech.com.au.

Terms & Condition

  1. What is "personal information"?
    • (a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
      • (i) whether the information or opinion is true or not; and
      • (ii) whether the information or opinion is recorded in a material form or not.
    • (b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
  2. What information do we collect?
    • The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: payment details email address name phone number address login credentials
  3. How we collect your personal information
    • (a) We may collect personal information from you whenever you input such information into the website.
    • (b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
  4. Purpose of collection
    • (a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
    • (b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties
    • (c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
  5. Access and correction
    • Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
  6. Complaint procedure
    • If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by The Directors and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
  7. Overseas transfer
    • Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
  8. How to contact us about privacy
    • If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: support@1tech.com.au.
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