App - 1tech

Grow with the TapConnect App

Download the app today and see how it can help you enhance customer engagement, boost reviews, and grow your hospitality or small business effortlessly

TapConnect App is the smart solution for businesses to enhance their online reputation and strengthen customer relationships. Designed for B2B applications, our platform integrates seamlessly with your operations to collect feedback, improve reviews, and drive growth.

Key Features and Benefits

Cards Management

Easily manage your TapConnect cards through our user-friendly platform. Activate, deactivate, or assign cards to customers or team members with just a few simple steps. Customise card settings to suit your business needs.

Offers Management

Create, update, and track special offers to keep your customers engaged. From discounts and loyalty rewards to seasonal promotions. Attract new customers and reward loyal ones.

Resources

Access a variety of resources to maximise your TapConnect system, including user guides, FAQs, marketing templates, and training videos to boost operations and customer engagement.

View Stats

Track your business performance with real-time stats on an easy-to-read dashboard. Monitor customer interactions, card usage, and offer success to make informed decisions and optimise strategies.

Reports

Create detailed reports effortlessly with just a few clicks. Access in-depth data on customer behaviour, campaign performance, and system usage. With customisable reporting options, focus on the metrics that matter most to your business and stay aligned with your goals.

Reporting via 1tech mobile app

Mastering Digital Presence in Small Business and Hospitality: Reports & the 1tech App

A café owner uses a digital tablet to keep her business’s online presence up-to-date.

Picture this: a couple is searching for a dinner spot or a traveler is picking a hotel for the night. What’s the first thing they do? They hop online. In fact, 97% of people learn about local businesses online, and 84% of consumers trust online reviews as much as personal recommendations . In the hospitality and customer service industry, your digital presence often makes the first impression before you even say “hello.” If your restaurant, café, or hotel has a weak online profile or unanswered bad reviews, you might be losing guests before they ever walk through your door. Knowledge and transparency about your online reputation aren’t just buzzwords – they’re the secret ingredients to attracting and retaining customers.

Yet, many hospitality owners feel in the dark about their online performance. You’re busy running the day-to-day, and it’s easy for digital marketing to take a back seat. You’re not alone: 51% of small businesses say data analytics are critical, but only 45% actually track their customer data, and 72% struggle to gather feedback across all the different channels. Even more telling, 60% of businesses don’t know how to turn the feedback they do get into action. In an industry built on great customer experiences, not having clear insight into your online presence can mean missed opportunities. This is where knowledge and transparency become game-changers – and where 1tech comes in to help hospitality and customer-serving businesses take control of their digital presence.

Customised Monthly Reports with Actionable Insights

Learning new digital skills is great – but you also need to see how your efforts are paying off. That’s why 1tech provides customised monthly reports for all our hospitality clients. Forget dense spreadsheets or baffling marketing jargon. These reports are clear, straightforward, and focused on what restaurant and hotel owners care about. You get an easy-to-digest snapshot of your online performance, so you know exactly what’s working and where you can improve, at a glance.

Crucially, our reports highlight the metrics that matter for service-driven businesses. After all, your online reputation can make or break you – 61% of customers read online restaurant reviews, and 34% of diners choose their dining spot solely based on those reviews . Knowing this, our monthly report puts your review performance front and centre. We compile your latest Google reviews, TripAdvisor comments, Facebook ratings – all in one place – and show you how you’re trending. Did your new customer service initiative boost your average rating? You’ll see it in the report. And if there was a dip, you’ll spot that too, and we’ll include notes on possible causes (and solutions). It’s all about transparency.

Your Business, Better Reviews, Bigger Results.

Why Download the TapConnect App?

Seamless Card Management

Easily manage your TapConnect cards, ensuring each one is linked to the correct digital destination, such as your Google reviews page, website, or loyalty program.

Boost Customer Engagement

TapConnect cards allow customers to instantly interact with your business—whether by leaving a 5-star review, following your social media, or accessing exclusive offers.

Track and Analyse Performance

Gain insights into customer behaviour and review trends through the app. Understand what’s working for your business and make data-driven decisions to improve customer satisfaction.

Simplified Setup and Updates

Use the app to activate new cards, update existing ones with fresh links or campaigns, and ensure your customers always have the most current information about your business.